Control generative AI customer experiences

Instantly train AI with new information from URLs or documents, keeping responses up-to-date and relevant.

Combine the best of traditional chatbot capabilities with modern LLMs, allowing you to create multiple assistants tailored to your brand voice and customer service guidelines, delivering personable interactions.

Leverage generative AI for powerful chatbot conversations. Third-party LLMs from providers like OpenAI and Anthropic can be optionally integrated into any assistant to enhance its capabilities.

Deploy your assistants across a variety of channels and platforms, including webchat, WhatsApp, and Facebook Messenger among others.

Set up assistants in a host of languages, as required by your location and customer preferences.

Create scripted chat flows by designing custom triggers and actions. From simple, automated responses to complex API integrations, easily build and visualize your assistant's decision tree.

Use chat variables to store information from a chat session, including data about the app, user, and any inputs during the interaction. Utilise these variables in an AI assistant's subsequent actions.

Create tickets automatically, leveraging info collected from chats to auto-populate and auto-assign the new cases.

Supercharge your AI assistant with API calls, allowing it to send custom requests to external systems and receive responses.

Enable your live reps to seamlessly intervene in assistant-led conversations, ensuring human touch in critical situations for elevated customer service.