Resolve customer cases

Create tickets automatically and quickly from ongoing chats using the chatbot "Create ticket" action.

Use and customise HTML template responses for consistency and efficiency in communication.

Locate and manage chats efficiently with search options and filters.

Easily associate the source of a ticket with the particular chat from which it was escalated.

Manage and respond to ticket updates directly in Proto, thanks to seamless integration with your company's email system.

Employ tags and tag groups to categorise and organise tickets, aiding in management and reporting.

Define and customise ticket statuses to accurately reflect the lifecycle of customer issues.

Export data directly from the Proto interface, facilitating ease of external reporting and analysis.

Refer and assign customer tickets to third-party agents or external teams while maintaining the ability to track all communications within the system.