How much can you save with Proto?

With Proto we've increased our customer support capacity by 30% across our 12 million wallets. The AI agent instantly answers customers in their preferred language, freeing our staff to focus on more complex issues.

The multilingual Proto AI agent empowers consumers by providing an accessible channel for complaints, supporting the central bank’s commitment to financial service innovation.

We are elated to work with Proto to help give our patients a more efficient and convenient way to interact with us – resolving half of all enquiries without any agent involvement, so patients can book appointments, check test results, and find a doctor at any hour.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling AI system. The Intumwa AI agent will include customers in their local languages and preferred messaging channels.