IP allowlist
Enable an allowlist of valid IP addresses to limit account access to trusted sources, enhancing security against unauthorised attempts.
Roles and permissions
Customise member roles with granular permissions, enhancing operational efficiency while managing data visibility for team users.
API account access
Access your Proto account’s resources, functionalities, and data via API for seamless integration.
SSO login
Eliminate insecure personal password usage and implement single sign-on from Google and Microsoft.
Hybrid and on-premise hosting
Opt for hybrid or on-premise hosting and get complete control over data storage and processing, meeting local compliance needs.
Our security certificates
Proto ensures data privacy compliance with top-level global security certification.
SOC 2 Type I & II certified
The SOC2 (System and Organization Controls 2) certification is issued by the American Institute of Certified Public Accountants and validates an organisation’s security practices. Proto is SOC2 certified, having met information security criteria in five categories:
Security (CC)
Systems and data are protected against unauthorised access and disclosure.
Processing integrity (PI)
Data processing is complete, valid, accurate, and timely.
Availability (A)
Information and systems are available only for their intended use.
Privacy (P)
Consumer data is protected and consumers are informed about how their data is collected, used, retained, and disposed of.
Confidentiality (C)
Confidential information is kept confidential.
ISO 27001 certified
Created by the International Organization for Standardization (ISO), ISO 27001 is an information security management standard that defines a framework and best practices for the establishment, implementation, and management or an ISMS (Information Security Management System).
Proto is ISO 27001 certified, having met the criteria for how it maintains, operates, monitors, reviews, and management of an ISMS. This certification ensures that clients, such as government entities and large enterprises, are able to implement the Proto AICX platform quickly and without additional audits.
As a globally recognised certification, it also ensures that Proto's clients meet their local data security and compliance practices, further cementing our commitment to making AICX more accessible.
Proto is ISO 27001 certified, having met the criteria for how it maintains, operates, monitors, reviews, and management of an ISMS. This certification ensures that clients, such as government entities and large enterprises, are able to implement the Proto AICX platform quickly and without additional audits.
As a globally recognised certification, it also ensures that Proto's clients meet their local data security and compliance practices, further cementing our commitment to making AICX more accessible.
Our security principles
Proto’s operations, products, and people maintain global data privacy and security protocols.
Certification maintenance
Proto maintains its security certifications as per requirements established and monitored by third-party compliance and auditing firms.
Employee security
Proto's team members and their equipment are expected to meet specific security and data protection standards, implemented through global security partners.
Regular external review
Proto invests in regular and SOC2-required external reviews including penetration testing, vulnerability scanning, and security audits to ensure compliance.
Ongoing training
Employees are required to complete regular security programs to ensure that our practices match or surpass global privacy standards.
Our security partners
Proto ensures data privacy compliance in partnership with leading global security providers.
Vanta
Vanta streamlines the security standard compliance process. Proto uses Vanta's suite of tools to ensure constant performance of recurring security processes.
Security Journey
Security Journey provides security education tools for staff members. Proto uses Security Journey to ensure recurring training to its team members.
CertN
CertN is a risk management and hiring platform. Proto uses CertN as an integrated app within its hiring process to conduct candidate background checks.
Sentry Assurance
Sentry Assurance is a licensed security standard auditing firm. Proto uses Sentry Assurance to review and certify its data privacy and security certifications like SOC2.
Our data processing practices
Proto ensures user data protection with an architecture that prioritises our proprietary Natural Language Processing engine, ProtoAI™,️ over optional LLM integration.
Customised chats
Set up your chatbot using a large variety of custom actions from ProtoAI™️, with third-party LLM integration completely optional.
Enhanced agents
Boost agent productivity with features such as auto-tagging and smart completion, powered by ProtoAI™️.
Voice chat
Upgrade your customer experience with voice chat, enabling users to converse with your brand using text-to-speech and speech-to-text features.
PII withholding
ProtoAI™️ can withhold PII before sending a chat to integrated LLMs for resolution, ensuring all private data remains secure.