Knowledge Insights
Support managers with internal AI assistants
Simplify employee onboarding and intelligence discovery with AI training on massive data sources.
Philippines
AI-enabled human resources chatbot for Southeast Asian central bank
The Central Bank of the Philippines (BSP) requires employees to remain updated with monetary policies and evolving regulations. But consistently monitoring a large, dynamic knowledge base was difficult for employees as they tackled their daily responsibilities.
Solution
BSP implemented the internal HR chatbot by Proto to answer employee queries and disseminate the latest monetary policies on-demand. This resulted in efficient internal communications, onboarding programs, and HR processes for financial regulatory excellence.
China
Employee support chatbot for global airport experience provider
DragonPass is the all-in-one travel platform across 1,300+ airport lounges and 1,000+ restaurants, serving passengers via their Visa and Mastercard programs. Its scaling customer support operation faced bottlenecks in employee training across languages.
Solution
DragonPass deployed Proto's multilingual agent support chatbot to ease onboarding and training for its expanding contact centre. This enabled their agent network to easily check product information and resolve passenger needs without the use of on-ground employees.
Excellent customer support starts with intelligence
Organisations struggle to share knowledge and insights between employees, departments, and regulated businesses. If your team already uses AI assistants for public support, you could repurpose up to 80% of that investment for an internal AI assistant.
AI Assistants
Engage staff proactively
Boost employee effectiveness with automated reminders and must-know information for their job roles.
Hello Sam!
Changes to the vacation policy are coming this week.
Follow the link
and learn more.Learn more
Employee handbook
Company policies
Analytics
Chat with your data
Generate summaries and graphical analysis from massive volumes of data sources, including chat history, websites, and files.
Engaged customers
76
11%
Bot handle rate
100%
100%
Total interactions
1204
18%
AI Assistants
Train from your data
Enable AI assistant auto-training from your organisation's database, with support for over 10,000 files per month and daily re-training.
Upload File
Upload a file for assistant training.
Add URL
Enter a URL for assistant training.
Paste Snippet
Paste a text snippet for assistant training.
Add URL
Assistants will learn from new content on this website.
https://
example.com
Inbox
Support multilingual staff
Support your global organisation with live translation for escalated chats and tickets.
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Yes, thanks. Here is an additional file with my earning proof.
AI Assistants
Ensure voice accessibility
Provide a voice option for employees with texting limitations.
0:15
Channels
Offer omnichannel support
Support your team 24/7 across messaging channels.
Integrations
Connect to existing platforms
Integrate your internal AI assistant into your preferred tools.
Consult an expert
Discover how AICX can boost staff knowledge and productivity
Financial
Empower your team with easy access to policies, product and service information, and wider banking knowledge to support customers quickly and effectively.
Government
Ensure constant knowledge-sharing and learning across government units with easy access to evolving policies and best practices.
Health
Overcome the challenge of limited healthcare staff with proactive training and skill building, to enable rapid query resolution for patients.
Transport
Help busy airport staff answer passengers with an AI agent trained on real-time flight, airline, baggage, lounge, and non-aeronautical information.