Analytics

Clear, useful performance

Proto provides granular reports with actionable CSAT and AI insights.

Platform analytics

Track general support metrics to understand organisational performance.

AI performance metrics

Messaging metrics

Engagement metrics

Ticketing metrics

Live rep metrics

CSAT metrics

Channel metrics

Demographic metrics

Correlations

Compare and match web scraped findings with livechats and tickets to discover market trends.

Users and Teams analytics

Monitor performance reporting for each individual user or team for the current month to date.

Deploy inclusive workflows today