Analytics
Track your CX metrics
The Proto AICX Platform provides customised reports with actionable CSAT insights from AI Assistants and live rep conversations.
Platform analytics
Track general support metrics to understand organisational performance.
Month-on-month graphs
Interactions
Total chats
Total tickets
People
Livechats turned to tickets
Livechat response time
Ticket response time
Livechat resolution time
Ticket resolution time
Users and Teams analytics
Monitor performance reporting for each individual user or team for the current month to date.
Custom analytics
Enable custom dashboards that provide customised metrics relevant to your unique usecase.
Book personalised demo
Discover how Proto's AICX Platform can optimise your customer experience
