Proto for Indoor Navigation
AI chatbots for customer guidance
Help customers and passengers find their destination with turn-by-turn directions. Send proactive messages with purchase suggestions to increase revenue and loyalty.
Give me info for flight AC230
Flight AC230 is a Boeing 737 heading to Santiago (SCL). It is on time and will depart from Gate B10.
Local guidance
10+
Languages served with AI navigation for busy passengers via apps like WhatsApp
Focus on buyers
20K+
Points of interest mapped by Proto's partner to drive revenue from nesting customers
Massive scale handling
50M+
Square feet served by Proto's mapping partner for chatbot integration
Merging indoor and online customer experiences
Large transit hubs, retail spaces, and hospitals struggle to provide simple navigation for visitors. For example, 40% of patients at a hospital group using Proto were late for medical appointments due to confusing floorplans.
Meet the Proto features solving this challenge.
Chatbots
Direct customers
Guide customers via their favourite apps with mobile directions generated from virtual and physical QR codes.
Here are directions from security to Gate 28 with a stop at the woman’s washroom:
Step-by-step
Expand
Livechat
Offer proactive chats
Integrate with building management tools to share tenant promotions and alerts, and drive additional rental revenue.
Hello Sam!
Grab a coffee on your way to the terminal just for the $0.99!
See route
Place order
Analytics
Identify growth areas
Discover under-utilised service locations to support adjustments to tenant rental rates.
Analytics
Collect feedback
Deploy a new method to gather customer satisfaction ratings on their indoor experience.
Book personalised demo
Discover how AICX can boost your hub's customer experience
Financial
Offer banking customers a wait-free visit to their branch with appointments and directional guidance through shopping centres.
Government
Help citizens navigate sprawling public sector buildings to quickly access social security, vehicle registration, consumer complaint, and other services.
Health
Provide patients with a seamless hospital arrival experience from appointment booking to parking to waiting rooms, without the cost of delays for doctors.
Transport
Guide passengers through airports and transit hubs with personalised purchase and amenity suggestions via popular messaging apps.