Nakomeje kugira ikibazo cyo kubona amafaranga yanjye.
Translation Kinyarwanda → English
I still have an issue getting my money back.
1
Paano ko po mairereklamo ang negosyo na hindi nagbalik ng refund?
Translation Tagalog → English
How can I file a complaint against a business that hasn’t refunded me?
1
Whole-of-government
50+
Government agencies deployed on Proto’s multilingual chatbots with integrated case handling for rapid citizen support
Centralised supervision
5,000+
Regualted businesses supervised via webchat embedding, email tracking, complaint platform integration, and social media analysis
Widespread consumer reach
1M+
Interactions with consumers automated each year in local languages across messaging channels like WhatsApp and Messenger
Sustainable AI citizen support
The share service model is designed to help governments deploy integrated and sustainable AI consumer protection technology, with reduced license fees per agency.
Chatbots
One stop government service
Deploy integrated generative AI chatbots across government agencies to deliver rapid service during the citizen’s initial contact.
I’m Toby, the business registrar assistant.
How can I help you today?
One of your businesses, a payment company keeps overcharging me and won’t cancel the service.
I understand. The business registrar does not handle financial consumer cases. Let me refer you to Rita, the consumer protection commission assistant.
What is the business you wish to complain about?
It’s AlphaPay... I lost like 32000 so far
Greetings, it’s Rita.
Thanks for starting this complaint against AlphaPay for ₱32,000. Let me collect some more details.
Integrations
Every popular channel
Reach citizens on their most convenient apps.
Analytics
Misconduct monitoring
Build custom dashboard with demographic and sentiment analysis to monitor consumer protection and detect misconduct.
Engaged citizens
41,590
23%
Female consumers
10,034
38%
Overdue cases
204
18%
Tickets
Case resolution tracking
Auto referrals
Process cases with no manual input.
AI categorisation
Detect regulated products and businesses.
Full visibility
Review chats between citizens and service providers.
Shared Service
Apply for funding
Register your country for shared service funding from Proto and its implementation partners.
Shared Service FAQ
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Read the latest
5 best AI prompts for government citizen experience chatbots
Today, government organizations are leveraging AI-powered chatbots to make citizen support more seamless. Proto's deployments with various government agencies have reduced response times to seconds for citizen queries using carefully designed prompts.
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