Manila Express, a trusted remittance provider for 35 years, implemented Proto’s AI Customer Experience (AICX) solution to automate financial customer support for remittances from Canada to the Philippines.
Manila Express is deploying Proto’s AICX Platform to handle customer enquiries about remittances and payments across Webchat and Messenger, allowing customers to access information in local languages like Tagalog. Customers will also be able to search the branch directory via chat, directing them to the appropriate services and locations without agent involvement. The solution will offer instant information 24/7, building on Manila Express’ 35 years of excellence in remittance service for Filipinos in Canada.
Manila Express CEO Dickie Soriano said: “We’re excited to implement Proto’s AICX Platform to enhance our customer support capabilities. With 24/7 assistance in English and Tagalog, the deployment enhances our ongoing commitment to excellent service and efficient, accurate support. This technology aligns perfectly with our 35-year tradition of excellence in serving the Filipino community in Canada.”
The chatbot will also automatically route complex queries to live agents with Proto’s Livechat module. Live agents can pick up where automated chats left off seamlessly, with complete customer information and chat summaries. The collaboration is part of Proto’s growing portfolio of deployments in the financial services sector, with AI-enabled chat that automates financial customer service with robust protection for customer data.
Proto CEO Curtis Matlock said: “Our partnership with Manila Express demonstrates how AI can be leveraged to provide more inclusive, efficient financial services in the remittance industry. We’re proud to support Manila Express in their mission to connect Filipino workers with their families through AI-enabled customer service in local languages like Tagalog and Cebuano.”
The new partnership promises to enhance services for Filipinos looking to send remittances and payments from Canada. Manila Express will improve their operational efficiency, boost customer satisfaction, and reduce the cost of customer support for common questions.
About Manila Express
Manila Express is a remittance provider dedicated to helping Filipino workers in Canada connect with their families. Since 1985, the company has offered a diverse range of remittance services including money transfers, cash pick-up, payments, and more. For more information, visit https://manilacargoexpress.com/.
