Travel loyalty provider, DragonPass, has successfully deployed Proto’s AICX Platform to enhance employee training and assistance for itsCX agents.
The deployment will streamline agent training and assistance for agents supporting 30 million DragonPass members around the world. The solution will offer agents instant access to customer account information and loyalty programs, and information about airport lounges and other amenities. Their internal chatbot will improve agent efficiency, leading to higher customer satisfaction and trust.
DragonPass COO, John Golding, said, “We are excited to partner with Proto to continue our ongoing mission to develop innovative solutions for travellers. With the new deployment, DragonPass will be able to streamline our operations and continue to deliver personalised, high-touch customer support for a full range of services.”
The deployment is part of a growing range of AI applications in the travel and transportation sector, with use cases from wayfinding to loyalty programs and quick access to travel information.
Proto CEO, Curtis Matlock, said, “Our partnership with DragonPass exemplifies how AI can transform agent performance in the travel industry. By leveraging Proto's AICX Platform, DragonPass is enhancing its service efficiency to provide seamless support to a global clientele of travellers.”
The integration of Proto's AICX Platform into DragonPass's operations marks a significant step forward in the travel loyalty sector. The deployment promises substantial business benefits, including improved operational efficiency, enhanced customer satisfaction, and improved agent performance.
About DragonPass
DragonPass is a leading provider of lounge access and airport services. Founded in 2005, the company now serves over 700 airports across 140 countries, and provides loyalty program services to Mastercard, Visa, Investec, and their own Global app. Their mission is to provide innovative solutions for airport services, making travel more enjoyable for 30 million members worldwide. For more information, visit dragonpass.com.
