Release notes

AI reply rating

Allow users to evaluate the AI assistant’s responses with a thumbs up or down. This feedback system provides valuable insights into the quality of interactions, enabling continuous improvements.

People API update

A new external API has been introduced, which returns a list of people, enhancing the ability to fetch person’s data for reporting and integration purposes.

Other improvements

• Improved round robin live rep assignment logic ensuring that live reps within a team are assigned more evenly
• Telegram and Bitrix24 are now available for Lite plan users, enabling access to these popular communication channels
• General UI/UX enhancements and security update to improve the overall user experience and system integrity

Bug fixes

• Fixed an issue where invited users were assigned incorrect roles
• Fixed Data Source refresh button becoming inactive after the first use. The AI assistant can now be retrained on the specific data source item multiple times.
• Assignee can be now unselected in the “Create Ticket” window, allowing to create a ticket without one.
• Fixed an issue when assistants were not responding properly in the Telegram chat
• Fixed fetch_ticket_by_ticket_id API returning errors for some tickets
• Fixed an issue where deleted conversations were still counted toward an agent’s chat limit, causing incorrect chat assignments.
• Resolved occasional ban reason reset on new incoming message
• Corrected a bug where clicking a Carousel button without a defined display text would send a blank message.
• Fixed Webchat background blocking website content