Release notes

March 2025

AI reply rating

Allow users to evaluate the AI assistant’s responses with a thumbs up or down. This feedback system provides valuable insights into the quality of interactions, enabling continuous improvements.

People API update

A new external API has been introduced, which returns a list of people, enhancing the ability to fetch person's data for reporting and integration purposes.

Other improvements

Improved round robin live rep assignment logic ensuring that live reps within a team are assigned more evenly
Telegram and Bitrix24 are now available for Lite plan users, enabling access to these popular communication channels
General UI/UX enhancements and security update to improve the overall user experience and system integrity

Bug fixes

Fixed an issue where invited users were assigned incorrect roles
Fixed Data Source refresh button becoming inactive after the first use. The AI assistant can now be retrained on the specific data source item multiple times.
Assignee can be now unselected in the "Create Ticket" window, allowing to create a ticket without one.
Fixed an issue when assistants were not responding properly in the Telegram chat
Fixed fetch_ticket_by_ticket_id API returning errors for some tickets
Fixed an issue where deleted conversations were still counted toward an agent's chat limit, causing incorrect chat assignments.
Resolved occasional ban reason reset on new incoming message
Corrected a bug where clicking a Carousel button without a defined display text would send a blank message.
Fixed Webchat background blocking website content

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