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Proto for Employee Experience

Empower your team with an AI knowledge assistant

Simplify employee onboarding, knowledge sharing, and performance improvement with the same technology used for customer support automation.

How can I see the payment history for Brazil customers?

Access to payment history for our Brazilian subsidiary is restricted to admins due to privacy laws. Please send the list of customers to an admin.

Who is the Brazil admin?

You can reach out to jorge@primus.com.br.

Intuitive onboarding

10+

HR query topics automated for easy navigation of organisational knowledge by new employees, anytime and anywhere

On-demand intelligence

1,000+

PDFs from company databases used to train chatbots that help agents support customers with institutional knowledge

Proven results

10,000+

Employee concerns supported by Proto’s internal AI assistants across dozens of languages

Philippines

AI-enabled human resources chatbot for Southeast Asian central bank

The Central Bank of the Philippines (BSP) requires employees to remain updated with monetary policies and evolving regulations. But consistently monitoring a large, dynamic knowledge base was difficult for employees as they tackled their daily responsibilities.

Solution

BSP implemented the internal HR chatbot by Proto to answer employee queries and disseminate the latest monetary policies on-demand. This resulted in efficient internal communications, onboarding programs, and HR processes for financial regulatory excellence.

See case study

China

Employee support chatbot for global airport experience provider

DragonPass is the all-in-one travel platform across 1,300+ airport lounges and 1,000+ restaurants, serving passengers via their Visa and Mastercard programs. Its scaling customer support operation faced bottlenecks in employee training across languages.

Solution

DragonPass deployed Proto's multilingual agent support chatbot to ease onboarding and training for its expanding contact centre. This enabled their agent network to easily check product information and resolve passenger needs without the use of on-ground employees.

Customer happiness starts with employee experience

Companies struggle to maintain smooth HR processes for employee onboarding and empowerment. If your team uses chatbots for customer support, you could repurpose 80% of that investment for an internal AI assistant.

Meet the Proto features enabling this solution.

Chabots

Engage employees proactively

Boost employee awareness by triggering training chat pop-ups, automating reminders, and intervening to answer their most complex questions.

Hello Sam!

Changes to the vacation policy are coming this week.

Follow the link

and learn more.

Learn more

Employee handbook

Company policies

Analytics

Improve operational efficiency

Discover recurring employee query patterns to tailor onboarding and performance improvement programming.

Engaged customers

11%

Bot handle rate

100%

Total interactions

1204

18%

Chatbots

Maintain constant relevance

Enable chatbot auto-training from websites and databases to guarantee your internal AI assistant's daily usefulness for employees.

Upload File

Upload a file for chatbot training.

Add URL

Enter a URL for chatbot training.

Paste Snippet

Paste a text snippet for chatbot training.

Add URL

Chatbots will learn from new content on this website.

https://

example.com

Automatically retrain every

days

Inbox

Include global staff

Onboard, train, and work with a global team that serves a multitude of countries with automated chat in 100+ languages and live translation capability.

Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.

Translation

Vietnamese

English

Yes, thanks. Here is an additional file with my earning proof.

Chatbots

Ensure accessibility

Provide a voice option for employees with texting limitations.

0:15

Channels

Offer omnichannel support

Support your team 24/7 across messaging channels.