Eclectics and Proto AICX are excited to announce an upgrade to an exclusive partnership in Africa with a focus on financial services and digital banking. The partnership will leverage the Proto AICX Platform for more efficient financial services across the region.
Since 2022, Proto has partnered with Eclectics to scale multilingual contact centre automation across Africa’s financial institutions. Eclectics and Proto both aim to increase financial inclusion with support for local languages such as Kinyarwanda ad Twi, and integration with popular messaging channels such as WhatsApp.
After partnering on a successful deployment with FINCA Uganda, Proto and Eclectics will embark on an exclusive partnership in Africa to continue to expand its AICX platform across the region.
Proto CEO Curtis Matlock said: “We look forward to working more closely with Eclectics to scale our AICX Platform for improved financial inclusion in Africa. As a trusted systems integrator in Africa, Eclectics will help us in deploying our solutions to best meet the needs of local markets.”
Eclectics Executive Director Paul Mbugua said: “Our collaboration with Proto has already shown great promise in enhancing the financial services landscape in Africa. With this upgraded partnership, we are excited to deepen our impact and reach to drive digital transformation tailored to African financial institutions.”
The new partnership will leverage Proto’s new generative AI platform which combines 15+ GPT features with Proto's proprietary ProtoAI engine for better intent classification in local languages.
About Eclectics
Eclectics is the largest provider of high-tech digital services to African-based businesses operating in a variety of industries such as financial sector, agricultural and public sectors. With 13 years’ background and over 207 software developers, the company has successfully implemented over 1,500 projects touching on hundreds of millions of lives in Africa.
About Proto
Proto is the leading generative AI platform for local customer experience. Powered by GPT and its own proprietary AI engine, Proto's AI Customer Experience (AICX) Platform automates transactions, tickets, bookings, and other high-volume interactions for local and mixed languages across text, voice and 20+ messaging channels. Proto is globally recognised for its inclusive AICX solutions across the government, financial, health and transport industries.
