Generate your local citizen experience
Deploy your chatbot
Claim your bot with a professional email
AI Assistants
Auto-trained AI agents
Inbox
Reply to chats and tickets
Livechat
Manage chats
Tickets
Manage tickets
People
Manage audience
Analytics
Monitor AICX performance
ProtoAI
Support local languages
Channels
Reach users everywhere
Data Privacy
Personal info protection
Platform Management
Take control of the platform
The future of AI citizen experience
Proto AICX is the communications platform for 50+ government agencies, with text and voice AI for local languages like Kinyarwanda and Tagalog.
AI Assistants
One stop government service
Deploy integrated generative AI chatbots across government agencies to deliver rapid service during the citizen’s initial contact.
I’m Toby, the business registrar assistant.
How can I help you today?
One of your businesses, a payment company keeps overcharging me and won’t cancel the service.
I understand. The business registrar does not handle financial consumer cases. Let me refer you to Rita, the consumer protection commission assistant.
What is the business you wish to complain about?
It’s AlphaPay... I lost like 32000 so far
Greetings, it’s Rita.
Thanks for starting this complaint against AlphaPay for ₱32,000. Let me collect some more details.
Integrations
Every popular channel
Reach citizens on their most convenient apps.
Analytics
Misconduct monitoring
Build custom dashboard with demographic and sentiment analysis to monitor consumer protection and detect misconduct.
Engaged citizens
41,590
23%
Female consumers
10,034
38%
Overdue cases
204
18%
Tickets
Case resolution tracking
Auto referrals
Process cases with no manual input.
AI categorisation
Detect regulated products and entities.
Full visibility
Review chats between citizens and businesses.
Integrations
Connect to CRMs and payment apps
Proto AICX integrates with your business infrastructure.
Secure webhook with data encryption
Proto AICX does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto AICX content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.
5x
increase in chats from proactive messaging
Philippines Department of Trade & Industry
The DTI Chatbot is built to speak the languages of our Filipino customers, understand their needs, and provide them with an immediate response.
Mary Jean Pacheco
Undersecretary of the Department of Trade and Industry
See case study
550K
interactions handled monthly
National Bank of Rwanda
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, NBR
See case study
1.2M
interactions handled monthly
Central Bank of the Philippines
The multilingual Proto chatbot empowers consumers by providing an accessible channel for complaints, supporting the central bank’s commitment to financial service innovation.
Benjamin E. Diokno
Governor, Central Bank of the Philippines
See case study
Secure your messaging
Give your audience peace of mind from the leaders in AICX data protection.
Protection standards
Certification
Our SOC2 (Types I & II) and ISO 27001 audited certifications are the highest industry standard for your data protection.
SOC 2 Type II
ISO 27001
Data residency
On-premise & hybrid hosting
Opt for bespoke hosting solutions that are setup up within two weeks.
Data access
IP allowlist
Limit Proto AICX access to offices and remote workers with authorized IP addresses.
Data privacy
Message encryption
All communications are SHA-256 encrypted at rest and in transit.
Hello Sam!
In accordance with new regulation, we require your government issued ID for international banking.
Learn more
Upload passport
Upload driver's license
Onboarding steps
Chatbots
Generate your AI experience
Customize and deploy knowledgable chatbots in moments.
Add URL
Enter a URL for chatbot training.
Add URL
Chatbots will learn from new content on this website.
https://
your-website-url.com
Users and teams
Invite your team members
Empower colleagues with custom teams, roles, and permissions.
Invite user
New user will receive an email invite.
Email
Select role
Select team(s)
Dedicated support
Let us do the rest
Maximize your Proto AICX solution with setup assistance and support.
Government reach
Deploy the AI citizen experience platform trusted by whole-of-government
Central Bank of the Philippines
Central Bank of the UAE
Indonesian Financial Services Authority
National Bank of Rwanda
Philippines Department of Trade & Industry
Securities and Exchange Commission of the Philippines
Bureau of Agricultural and Fisheries Product Standards
Bureau of Animal Industry
Bureau of Customs
Bureau of Fisheries and Aquatic Resources
Bureau of Internal Revenue
Bureau of Plant Industry
Department of Agriculture
Department of Education
Department of Energy
Department of Environment and Natural Resources
Department of Finance
Department of Health
Department of Human Settlements and Urban Development
Department of Information and Communications Technology
Department of Justice
Department of Social Welfare and Development
Department of Transportation
Department of the Interior and Local Government
Energy Regulatory Commission
Fertilizer and Pestiside Authority
Food and Drug Administration
Insurance Commission
Intellectual Property Office
Land Transportation Franchising & Regulatory Board
Local Water Utilities Administration
Metro Manila Development Authority
Metropolitan Waterworks and Sewerage System Regulatory Office
Movie and Television Review and Classification Board
Nation Commission of Senior Citizens
National Bureau of Investigation
National Council on Disability Affairs
National Food Authority
National Meat Inspection Service
National Power Corporation
National Privacy Commission
National Telecommunications Commission
National Water Resources Board
Optical Media Board
Philippine Coconut Authority
Philippine Competition Commission
Philippine Fisheries Development Authority
Philippine Health Insurance Corporation
Philippine Insurance Deposit Corporation
Philippine National Police
Public Attorney's Office
Social Security System
Sugar Regulatory Administration
Shared Service Model
Proto’s shared service model deploys capital from our philanthropy partners to launch AI citizen experiences across multiple government agencies. After sponsorship, participating agencies can cost-share to keep procurement under budget and maintain access to cutting-edge features.
Apply for fundingChatbot switching
LLM switching
On-premise hosting
Custom analytics
Ticket referrals
Auto categorisation
Voice AI for local languages
Synthetic chatbot voice
Book personalised demo
Discover your organisation’s suitability for AI citizen experience
Read the latest
Proto to deliver AI consumer protection for 30+ government agencies in the Philippines
Proto is expanding citizen engagement chatbots in the Philippines to automate consumer complaint resolution across more than 30 government agencies.
5 best AI prompts for government citizen experience chatbots
Today, government organizations are leveraging AI-powered chatbots to make citizen support more seamless. Proto's deployments with various government agencies have reduced response times to seconds for citizen queries using carefully designed prompts.