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Healthcare
Clients

Medfam hospital network deploys Proto AI patient experience agents

Rhino Park Private Hospital and Welwitschia Hospital deploy AI patient experience agents on WhatsApp and webchat – automating pre-admissions, queries, and surgical guidance across a connected care network.

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Product

Extended AI agent capabilities with new workflow actions - March 2026

March brings significant AI-powered additions to the platform – auto-categorisation of chats, AI analysis for tickets, new LLM processing action for AI agents, ticket escalation. team auto-assignment and more.