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Customer Support

Support customers with local AI agents

Help customers with AI workflows and multilingual support on channels like WhatsApp, Viber, and LINE.

Customer satisfaction starts with localisation

Businesses struggle to deliver local language support to customers, especially in regions underserved by large language models. Reaching these customers in their native language can drive 76% of purchase decisions.

AI Agents

Engage customers proactively

Convert customer support into revenue with automated personal messages and promotions.

Hello Sam!

Quick update that we're still working on the bank statement page fix. In the meantime, you can

download your last year

of statements with that link.

Learn more

Speak to an agent

See last month's statement

Livechat

Handover to human support

Intervene in chats with negative sentiment to recover transactions and train your AI agents to improve.

It is the most relevant information about updating your account settings based on what you’ve shared.

This doesn’t really help with updating my account settings. Are you able to help me with the issue I described?

Hello Kristin! 
My name is Thomas. Let me check the issue you are experiencing.

Hello Kristin!
My name is Thomas. Thank you for your patience. Let me check about the issue you're experiencing.

AI Agents

Auto-train with your data

Teach your AI agent from websites, documents, and snippets with continuous re-training.

Upload File

Upload a file for assistant training.

Add URL

Enter a URL for assistant training.

Paste Snippet

Paste a text snippet for assistant training.

Add URL

Assistants will learn from new content on this website.

https://

example.com

Automatically retrain every

days

AI Agents

Self-improving AI agent

Enable your agent to learn from chat history and transcripts.

Inbox

Maximise live agent reach

Multiply the linguistic reach of a small agent team with live translation for escalated chats.

Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.

Translation

Vietnamese

English

Yes, thanks. Here is an additional file with my earning proof.

AI Agents

Balance generative AI with privacy

Switch from large language models and Proto’s AI engine for data privacy.

Data Management

Ensure data sovereignty

Deploy with on-premise or hybrid options to protect customers’ personal info.

Analytics

Generate CX insights

Discover customer behaviour and support trends to inform business decisions.

Let's improve your support

Explore features & pricing

Channels

Meet your customers where they already are

Proto deploys across every major messaging channel from a single platform. Build your AI agent once and serve customers on webchat, WhatsApp, Messenger, and more - with no duplicate setup.

Online

What are your branch opening hours?

Our branches open Mon–Fri, 9am–5pm.

Do you have Saturday hours?

Messenger

Active now

Can I reschedule my appointment?

Yes! What date works for you?

Next Tuesday afternoon.

Webchat

Online

Hi, I'd like to check my account balance.

Of course! Please share your account ID.

Sure - it's #482910.

Meet your local expert

See how Proto can automate your institution’s workflows.

Book a demo

Support customers with local AI agents

62%

71%

Customer satisfaction starts with localisation

Let's improve your support

Meet your customers where they already are

Meet your local expert

Deploy your local and secure AI agent today