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Patient Experience

Deliver personalised patient support

Provide rapid and cost-effective support for medical insurance, appointments, and lab results.
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Are my lab results from Tuesday ready, patient ID PT-70245?
Check knowledge
Hi Rita, the Lab Results agent can check that for you.
Switch AI agent
Let me check on PT-70245. This will be a few seconds.
Retrieve lab results
Hi Rita, your results are in and everything is within normal range – your doctor's notes are attached.

Workflows patients run every day

From booking a scan to checking lab results, these are the exact conversational flows already live in hospitals, clinics and insurers today.
See all workflows →
01Book an appointmentBooks consultations, diagnostics and follow-ups straight into the clinic calendar.BookingGuide
02Request a letter of authorisationVerifies coverage and issues an LOA instantly, no hotline required.InsuranceGuide
03Check plan eligibilityConfirms active coverage in real time from a policy number alone.EligibilityGuide
04Deliver lab resultsShares test results and the doctor's notes the moment they're ready.ResultsGuide
05Book a procedureSchedules imaging, biopsies and other procedures without a call centre.SchedulingGuide

Patients expect fast and localised service

Explore features & pricing
Deploy an AI agent network
Empower clinics and hospitals with their own AI agent that automatically refer patients.
I’ve had stomach pain since last night. Should I come in?
Mild abdominal pain can usually be monitored, but I’ll check urgent-care availability.
Switching you to CityHospital agent...
Chat has been transferred to CityHospital agent
Greetings, it’s Rita.
I can see openings this afternoon. The assessment will take about 20 minutes.
If symptoms worsen before arrival, follow emergency guidance immediately.
Handover to human support
Takeover patient interactions with sensitive medical topics and negative sentiment to ensure customer experience and compliance with health practice standards.
I'm unable to advise on changes to dosage without prior consultation with Dr. Asgarali.
KW
But I already met with him. Can I talk to someone at the clinic about this?
Hello Kristin!

My name is Thomas. Let me check the issue you are experiencing.
TA
Hello Sam,
I'm Erin from Dr. Asgarali's reception. Thank you for your patience. I checked with the doctor and he confirmed you will need a blood test before the dosage change. Let's get that scheduled.
Takeover
Self-improving AI understanding
Deploy AI agents that learn from ongoing patient interactions.
Support medical tourists across languages
Multiply the linguistic reach of medical staff with live translation for escalated chats.
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Engage patients proactively
Provide pre-care messaging and reminders to patients with routine medical needs and queries.
Hello Sam
We hope you have been feeling well. Your bi-annual blood test is coming next month. Let's get you scheduled now to ensure timely results. Use the buttons below to book or chat with a MediClinic team member.
Book test
Speak to team member
More about my condition
Balance generative AI with privacy
Switch from large language models to Proto’s secure AI engine for data privacy.
Ensure data sovereignty
Deploy with on-premise or hybrid options to protect patients’ personal data.
Generate patient insights
Discover patient behaviour and support trends to inform business decisions.

Client stories

Healthcare providers already running Proto

Philippines
The Medical City
"We now engage over 150,000 patients annually through AI, with 70% of enquiries handled without human intervention. Proto helped us build that as a permanent capability, not a pilot."
Dr. Artemio Salvador
Head of Operations, The Medical City
Philippines
Healthway Medical Network

Henry engages patients across Metro Manila and the Visayas in Tagalog, Cebuano and English, on text and voice, working alongside the network's own contact centre team.

93%of patient enquiries automated
Philippines
PhilCare
"Proto delivered noticeable results immediately after deployment, greatly reducing the number of routine concerns we handle by providing 24/7 responses. It can also be trained quickly with new data, making it a highly adaptable tool for our customer service operations."
Alex Aquino
CTO, PhilCare

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