Support subscribers at speed

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Call billing systems inside the agent's workflow
The agent calls your live billing and network APIs as a step in its own workflow, not a separate lookup.

Info

#1

Bill enquiry received

#2

Call billing API

#3

Reply with balance

Add AI action
Support subscribers in their own language
Remove language barriers with two-way translation for 100+ languages.
vi
Vietnamese
tl
Tagalog
rw
Kinyarwanda
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Yes, thanks. Here is an additional file with my earning proof.
Support every subscriber channel
Assist customers on their preferred messaging apps.
Send proactive payment reminders
Reach subscribers before a bill is due, with an automated reminder and a one-tap way to pay.
Hi Sam!
Your postpaid bill of $28.50 is due in 2 days. Want to settle it now?
Pay now
View bill
Set up autopay

Estimate your savings with Proto

Integrate your trust layer

Proto connects into existing digital infrastructure.
Secure webhook with data encryption
Proto does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.

Built-in data privacy and security

Proto's platform architecture is adaptable to data privacy with on-premise hosting and local AI when large language models are restricted.
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Trust in audited standards
Proto's SOC2 and ISO 27001 certifications are the highest industry standard for messaging data.
SOC 2 Type IIISO 27001HIPAAGDPRDPO Philippines
Host onsite or hybrid
Deploy with local hosting solutions that are setup within two weeks.
Enforce IP access
Limit platform access to offices and remote workers with authorised IP addresses.
Exempt company admins
Allowed IP ranges
173.51.31.121173.51.35.141
192.156.1.01192.156.1.31
49.23.156.1949.23.156.255
Encrypt messaging
All messaging is SHA-256 encrypted at rest and in transit.

15‑minute live demo

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Read the latest

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Introducing Mediation: AI-assisted dispute resolution

Mediation is now live inside Proto's Inbox co-pilot – a dedicated mode that reviews a full case and proposes a resolution, grounded in an institution's own policy and case history.

3 Sept 2026