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Healthcare

Deploy secure AI for health networks

Help patients with referrals and authorisations across local langauges and channels like WhatsApp, Messenger and voice.

Book demo
I need to get a blood test and see Dr. Patel ASAP
Find doctor
Pull doctor's schedule
The next available time with Dr. Patel is today at 15:30 or tomorrow at 09:00.
Which do you prefer?
Tomorrow at 09:00
Create booking
Thank you, Ryan. The visit is confirmed for 09:00 at Ortigas Hospital. Please be sure to fast before the visit.
PhilCare

2.6M

annual interactions

See story
PhilPlans

2x‍

sales leads

See story
The Medical City

+273%

engagement in the first 3 months

‍

See story
Healthway Medical Network

2x

AI handle rate shift in 3 months

See story
Universal Storefront Services Corporation

62%

inquiries automated

See story
Republic of Rwanda Ministry of Local Government

30

districts

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Bank of Mozambique

93.5%

inquiries automated

See story
PhilPlans

2x‍

sales leads

See story
Communications Regulatory Authority of Namibia

+103%

engagement in first 3 months

See story
Central Bank of the UAE
See story

Patient trust at speed

AI Agents
Offer rapid insurance approval
Integrate with insurers to provide letters of authorisation during patient booking.
AI Agents
Automate booking and check-ins
Protect hospital staff time with automated bookings and check-ins via messaging apps.
AI Agents
Guide patients to appointments
Ensure patients arrive on time with indoor direction to appointment locations.
Channels
Engage patients everywhere
Support patients via their preferred messaging apps like Viber and Messenger.

See all features

Explore features & pricing
Channels

Reach the public

Proto deploys across major messaging channels for mulitilingual text and voice.
WhatsApp
Online
What are your branch opening hours?
Our branches open Mon–Fri, 9am–5pm.
Do you have Saturday hours?
Message
Messenger
Active now
Can I reschedule my appointment?
Yes! What date works for you?
Next Tuesday afternoon.
Aa
Webchat
Online
Hi, I'd like to check my account balance.
Of course! Please share your account ID.
Sure - it's #482910.
Message
WhatsApp Business Tech Provider
  • Direct, verified access to the WhatsApp Business
  • Direct integration with Meta's WhatsApp Business API
  • Guided Meta onboarding and WhatsApp Business verification
Meta Business Partner
Verified by Meta for technical and compliance standards across WhatsApp and Messenger
Local Languages

Engage everyone in their native language

Proto's local language models provide access and security beyond generative AI.
Discover
AI Agents

Integrate your trust layer

Proto connects into existing digital infrastructure.
Secure webhook with data encryption
Proto does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.

Built-in data privacy and security

Proto's platform architecture is adaptable to data privacy with on-premise hosting and local AI when large language models are restricted.
Protection standards
Trust in audited standards
Proto's SOC2 and ISO 27001 certifications are the highest industry standard for messaging data.
SOC 2 Type II
HIPAA
ISO 27001
Data residency
Host onsite or hybrid
Deploy with local hosting solutions that are setup within two weeks.
Data access
Enforce IP access
Limit Proto platform access to offices and remote workers with authorized IP addresses.
Data privacy
Encrypt messaging
All messaging is SHA-256 encrypted at rest and in transit.
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Upload passport
Upload driver's license

Estimate your savings with Proto

Calculate the ROI
Talk to local team

15‑minute live demo

Pick a time
Walkthrough of AI Agents, Inbox & Analytics
Tailored to your channels and local languages
Q&A on deployment, security & compliance
Curtis
Global
Noella
Rwanda
Christine
Namibia
Andrei
Philippines
Ayesha
Pakistan
Francine
Rwanda

Ready to connect with our team?

Read the latest

Blog
Healthcare

Patient experience as revenue driver

How AI agents are closing the gap between clinical reputation and patient experience – reducing operational load, improving continuity of care, and building the preference that drives repeat visits and referrals in concentrated private healthcare markets.

Blog
News
Healthcare

Medfam hospital network deploys Proto AI patient experience agents

Rhino Park Private Hospital and Welwitschia Hospital deploy AI patient experience agents on WhatsApp and webchat – automating pre-admissions, queries, and surgical guidance across a connected care network.

News