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Government

Deploy secure AI for public services

Help citizens access government programs and grievance redress across local languages and channels like WhatsApp, Viber and voice.

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I want to check the status of my disability grant 4421.
Check knowledge
Hi Paul, the Social Services agent can help check that.
Switch AI agent
Let me check on #PR4421. This will be a few seconds.
Check status
Hi Paul, I'm happy to share that your disability grant was approved. Please look for the approval email.
Bangko Sentral ng Pilipinas

1.2M

monthly interactions

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National Bank of Rwanda

550K

monthly interactions

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Securities and Exchange Commission of the Philippines

400K

annual chats

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Bank of Namibia

46

regulated entities

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Bank of Mozambique

93.5%

inquiries automated

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Republic of Rwanda Ministry of Local Government

30

districts

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Universal Storefront Services Corporation

62%

inquiries automated

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Republic of Rwanda Ministry of Local Government

30

districts

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Bank of Mozambique

93.5%

inquiries automated

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PhilPlans

2x‍

sales leads

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Communications Regulatory Authority of Namibia

+103%

engagement in first 3 months

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Central Bank of the UAE
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Citizen trust at speed

AI Agents
Connect public AI agents
Overcome citizen awareness and access challenge with a network of interoperable AI agents across government agencies with overlapping mandates.
I’m Toby, the business registrar assistant.
How can I help you today?
One of your businesses, a payment company keeps overcharging me and won’t cancel the service.
I understand. The business registrar does not handle financial consumer cases. Let me refer you to Rita, the consumer protection commission assistant.
What is the business you wish to complain about?
It’s AlphaPay... I lost like 32000 so far
Chat has been transferred to consumer protection agent
Greetings, it’s Rita.
Thanks for starting this complaint against AlphaPay for ₱32,000. Let me collect some more details.
Channels
Reach citizens everywhere
Offer text and voice messaging on popular channels.
Analytics
Detect market misconduct
Generate policy insights from citizen cases and real-time social media monitoring.
Social media posts
1,680
38%
Institution mentions
1,254
18%
Involved citizens
1,090
23%
Tickets
Track citizen cases to resolution
Auto-referrals
Direct cases between agencies with no referral loops.
Auto-labeling
Allow AI to populate tags, custom fields, and citizen profiles.
Full visibility
Review chats between citizens and businesses to validate resolution.
Channels

Reach the public

Proto deploys across major messaging channels for mulitilingual text and voice.
WhatsApp
Online
What are your branch opening hours?
Our branches open Mon–Fri, 9am–5pm.
Do you have Saturday hours?
Message
Messenger
Active now
Can I reschedule my appointment?
Yes! What date works for you?
Next Tuesday afternoon.
Aa
Webchat
Online
Hi, I'd like to check my account balance.
Of course! Please share your account ID.
Sure - it's #482910.
Message
WhatsApp Business Tech Provider
  • Direct, verified access to the WhatsApp Business
  • Direct integration with Meta's WhatsApp Business API
  • Guided Meta onboarding and WhatsApp Business verification
Meta Business Partner
Verified by Meta for technical and compliance standards across WhatsApp and Messenger
Local Languages

Engage everyone in their native language

Proto's local language models provide access and security beyond generative AI.
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AI Agents

Integrate your trust layer

Proto connects into existing digital infrastructure.
Secure webhook with data encryption
Proto does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.

Estimate your savings with Proto

Calculate the ROI
Talk to local team

Service beyond messages

Reach remote customers, analyse sensitive data and resolve disputes.
Voice
Insights
Mediation
Translation
Scans
Categories
Summaries
Receive and generate voice
Local language support
Multichannel support
Analysis of your workspace data
Access data from all modules
Embedded Advisor and Co-pilots
Resolve disputes with Inbox Co-pilot
Train on your conversation history
Advanced models for reasoning
Conversation snapshot
Sentiment analysis
Emotion analysis
Social media and web scraping
Scraped data analysis
Target pages and keywords
Auto tag conversations and people
Auto fill custom fields
Auto assign teams
Conversation snapshot
Sentiment analysis
Emotion analysis

Built-in data privacy and security

Proto's platform architecture is adaptable to data privacy with on-premise hosting and local AI when large language models are restricted.
Protection standards
Trust in audited standards
Proto's SOC2 and ISO 27001 certifications are the highest industry standard for messaging data.
SOC 2 Type II
HIPAA
ISO 27001
Data residency
Host onsite or hybrid
Deploy with local hosting solutions that are setup within two weeks.
Data access
Enforce IP access
Limit Proto platform access to offices and remote workers with authorized IP addresses.
Data privacy
Encrypt messaging
All messaging is SHA-256 encrypted at rest and in transit.
Hello Sam!
In accordance with new regulation, we require your government issued ID for international banking.
Learn more
Upload passport
Upload driver's license

15‑minute live demo

Pick a time
Walkthrough of AI Agents, Inbox & Analytics
Tailored to your channels and local languages
Q&A on deployment, security & compliance
Curtis
Global
Noella
Rwanda
Christine
Namibia
Andrei
Philippines
Ayesha
Pakistan
Francine
Rwanda

Ready to connect with our team?

Read the latest

Blog
Government

Where Proto is taking financial complaint management next

Proto is building an AI agent mediation engine into its platform – trained on regulatory policy, national law, and case history – to help supervisors resolve financial disputes consistently, at scale, and as a core component of digital public infrastructure.

News
Government

Namibia launches AI agents for citizen support and complaint resolution

Namibia’s government is launching Proto's AI agent system to streamline citizen support and enhance consumer protection.