Government

Deploy secure AI for public services

Help citizens access government programs and grievance redress across local languages and channels like WhatsApp, LINE and voice.

Book demo

I want to check the status of my disability grant 4421.

Check knowledge

Hi Paul, the Social Services agent can help check that.

Switch AI agent

Let me check on #PR4421. This will be a few seconds.

Check status

Hi Paul, I'm happy to share that your disability grant was approved. Please look for the approval email.

Citizen trust at speed

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Connect public AI agents

Overcome citizen awareness and access challenge with a network of interoperable AI agents across government agencies with overlapping mandates.

I’m Toby, the business registrar assistant.

How can I help you today?

One of your businesses, a payment company keeps overcharging me and won’t cancel the service.

I understand. The business registrar does not handle financial consumer cases. Let me refer you to Rita, the consumer protection commission assistant.

What is the business you wish to complain about?

It’s AlphaPay... I lost like 32000 so far

Chat has been transferred to consumer protection agent

Greetings, it’s Rita.

Thanks for starting this complaint against AlphaPay for ₱32,000. Let me collect some more details.

Reach citizens everywhere

Offer text and voice messaging on popular channels.

Detect market misconduct

Generate policy insights from citizen cases and real-time social media monitoring.

Social media posts

1,680

38%

Institution mentions

1,254

18%

Involved citizens

1,090

23%

Track citizen cases to resolution

Auto-referrals

Direct cases between agencies with no referral loops.

Auto-labeling

Allow AI to populate tags, custom fields, and citizen profiles.

Full visibility

Review chats between citizens and businesses to validate resolution.

Integrate your trust layer

Proto connects into existing digital infrastructure.

Secure webhook with data encryption

Proto does the heavy lifting so you can focus on implementation.

Bulk import and export for customer data

Minimize effort when migrating big data between systems.

APIs for tickets, livechats, customers and analytics

Connect Proto content into your software stack.

iFrame for payments inside customer chat

Embed checkouts directly in chat to maximize conversion.

Estimate your savings with Proto

Calculate the ROI Talk to local team

Built-in data privacy and security

Proto's platform architecture is adaptable to data privacy with on-premise hosting and local AI when large language models are restricted.

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Trust in audited standards

Proto's SOC2 and ISO 27001 certifications are the highest industry standard for messaging data.

SOC 2 Type IIISO 27001HIPAAGDPRDPO Philippines

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Host onsite or hybrid

Deploy with local hosting solutions that are setup within two weeks.

Enforce IP access

Limit platform access to offices and remote workers with authorised IP addresses.

Exempt company admins

Allowed IP ranges

173.51.31.121173.51.35.141

192.156.1.01192.156.1.31

49.23.156.1949.23.156.255

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Encrypt messaging

All messaging is SHA-256 encrypted at rest and in transit.

15‑minute live demo

Read the latest

Blueprint

Government

Product

Redress and fund recovery in digital public infrastructure

How governments can build citizen redress and fund recovery as core digital public infrastructure – a trust layer, stakeholder strategy, and liability waterfall model based on live deployments across Africa and Asia.

10 Sept 2026

News

Product

Introducing Mediation: AI-assisted dispute resolution

Mediation is now live inside Proto's Inbox co-pilot – a dedicated mode that reviews a full case and proposes a resolution, grounded in an institution's own policy and case history.

3 Sept 2026

See client stories

Discover local AI success cases

Stories

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