Payments

Deploy secure AI for instant payments

Help customers with payment support and dispute resolution across local langauges and channels like WhatsApp, LINE and voice.

Book demo

What's my wallet balance?

Identify customer

Start verification

A verification code has been sent to your mobile. Please enter it to proceed.

814589

Retrieve balance

Thank you, Martin.

Your balance is $156.94.

Financial trust at speed

Explore features & pricing

Mediate payment disputes

Resolve complaints with AI mediation suggestions and regulator oversight.

Understand customer behaviour

Get a direct view into payment product efficacy with conversational surveys and customer feedback.

Engaged customers

4590

23%

Average rating

4.8

38%

Auto-populate financial consumer tickets

Automatically fill ticket tags, custom fields, and customer profiles from chat data.

Provide accessible customer support

Deploy payment support directly into messaging apps like WhatsApp and LINE for global coverage.

Conversational payment options

Offer payment processing and troubleshooting directly in the messaging interface to reduce support tickets.

€

₱

Integrate your trust layer

Proto connects into existing digital infrastructure.

Secure webhook with data encryption

Proto does the heavy lifting so you can focus on implementation.

Bulk import and export for customer data

Minimize effort when migrating big data between systems.

APIs for tickets, livechats, customers and analytics

Connect Proto content into your software stack.

iFrame for payments inside customer chat

Embed checkouts directly in chat to maximize conversion.

Estimate your savings with Proto

Calculate ROI Talk to local team

Built-in data privacy and security

Proto's platform architecture is adaptable to data privacy with on-premise hosting and local AI when large language models are restricted.

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Trust in audited standards

Proto's SOC2 and ISO 27001 certifications are the highest industry standard for messaging data.

SOC 2 Type IIISO 27001HIPAAGDPRDPO Philippines

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Host onsite or hybrid

Deploy with local hosting solutions that are setup within two weeks.

Enforce IP access

Limit platform access to offices and remote workers with authorised IP addresses.

Exempt company admins

Allowed IP ranges

173.51.31.121173.51.35.141

192.156.1.01192.156.1.31

49.23.156.1949.23.156.255

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Encrypt messaging

All messaging is SHA-256 encrypted at rest and in transit.

15‑minute live demo

Read the latest

Blueprint

Government

Product

Redress and fund recovery in digital public infrastructure

How governments can build citizen redress and fund recovery as core digital public infrastructure – a trust layer, stakeholder strategy, and liability waterfall model based on live deployments across Africa and Asia.

10 Sept 2026

News

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Introducing Mediation: AI-assisted dispute resolution

Mediation is now live inside Proto's Inbox co-pilot – a dedicated mode that reviews a full case and proposes a resolution, grounded in an institution's own policy and case history.

3 Sept 2026

See client stories

Discover local AI success cases

Stories

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