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Where Proto is taking financial complaint management next
Proto is building an AI agent mediation engine into its platform – trained on regulatory policy, national law, and case history – to help supervisors resolve financial disputes consistently, at scale, and as a core component of digital public infrastructure.
Patient experience as revenue driver
How AI agents are closing the gap between clinical reputation and patient experience – reducing operational load, improving continuity of care, and building the preference that drives repeat visits and referrals in concentrated private healthcare markets.
How AI supports customer service, risk management, and forecasting in finance
AI for finance enables smarter decisions, risk management, and automation in banking and accounting. Learn how financial teams use AI in practice.
World Consumer Rights Day: Proto in the Philippines
Proto’s commitment to inclusive AI ensures that local languages are not only preserved but actively integrated into digital services.
CFPB Shutdown: Ensuring consumer protection with AI
The shutdown of the CFPB has created a vacuum in global consumer protection, presenting both challenges and opportunities for modern AI-based solutions.
How a hospital created the leading personal AI patient experience in the Philippines
The Medical City South Luzon hospital used Proto's AI technology to streamline patient appointment bookings and overcome language barriers.
How customer journeys map onto chatbot design
Crafting effective customer journeys with the right technology can enhance customer retention and advocacy, leading to significant competitive advantages.
Proto's AI agent for the Central Bank of the Philippines leads in Filipino financial consumer protection
Learn how the Bangko Sentral Online Buddy (BOB) is helping Filipino consumer to access faster and more reliable complaint management across hundreds of financial service providers.
Empowering regulators from the Philippines to Rwanda with AI consumer protection
Proto’s AI Citizen Experience (AICX) solution has transformed the consumer protection process in countries in Asia and Africa, in line with the surge in newly banked populations driven by the global financial inclusion initiative.
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