TÜV NORD Indonesia partners with Proto to bring AI-powered customer experience to its Indonesian clients.
TÜV NORD Indonesia, as part of the global TÜV NORD Group that provides technical services, and Proto, the leading generative AI platform for localised customer experience, are thrilled to establish a partnership. This partnership aligns with TÜV NORD Indonesia’s commitment to technological excellence, providing future-proof results for their clients by integrating cutting-edge AI solutions into their service offerings.
Dedicated to upholding technological excellence and customer-centric services, TÜV NORD Indonesia will leverage Proto's expertise in generative AI for local languages to expand its services and enhance customer experience across various sectors. By incorporating Proto's inclusive text and voice AI assistants, TÜV NORD Indonesia aims to deliver precise, efficient, and seamless customer interactions, furthering its vision of being technically advanced, digitally connected, and available anytime, anywhere.
Proto is uniquely positioned to support this partnership, thanks to its robust AICX platform powered by the proprietary ProtoAI technology and large language models. Known for its ability to handle local language nuances in text and voice accurately, Proto offers enterprise-grade security and customised analytics that align perfectly with TÜV NORD Indonesia's priorities of integrity, innovation, and diversity. This collaboration allows Proto to extend its reach into the Indonesian market, demonstrating its commitment to enhancing customer experiences worldwide. The anticipated outcome is a comprehensive AI-driven solution that meets the growing demands for consumer protection and customer engagement in diverse languages and regions.
Proto CEO, Curtis Matlock, said, "We are excited to work with TÜV NORD Indonesia and bring our AI solutions to a wider audience. This partnership will not only add to TÜV NORD Indonesia's portfolio of offerings but also showcase our dedication to bridging language gaps and improving customer experience across various industries."
TÜV NORD Indonesia Head of Digital Transformation Business Division, Erik Ridwan Santoso, said, “This partnership with Proto marks a significant step forward in TÜV NORD Indonesia's digital transformation services. By integrating Proto's advanced AI solutions into our offerings, we are equipping our clients with the tools necessary to meet the growing demand for seamless, efficient, and inclusive customer interactions. This initiative aligns with our mission to provide innovative digital services that enhance competitiveness and promote sustainability across various industries in Indonesia."
As TÜV NORD Indonesia and Proto join forces, customers can expect improved availability and implementation of AI-driven customer experience solutions. This collaboration embodies a forward-thinking approach that aims to support organisations as they navigate the complexities of modern consumer interactions with enhanced efficiency and precision. Through this partnership, TÜV NORD Indonesia and Proto are poised to redefine how businesses interact with their customers, establishing new benchmarks in the Indonesian market.
About TÜV NORD Indonesia
PT TÜV NORD Indonesia is a leading provider of technical services, inspection, certification, and training solutions, helping businesses ensure quality, safety, and sustainability in their operations. As part of the global TÜV NORD Group, the company leverages decades of expertise and advanced technological knowledge to serve industries ranging from energy and manufacturing to construction and IT. With a strong commitment to supporting clients in achieving compliance with international standards, PT TÜV NORD Indonesia empowers organizations to enhance their competitiveness and trustworthiness in both local and global markets. Now TÜV NORD Indonesia also established the Digital Solution Department that provides solutions to their clients who requires digitalization to achieve their objectives in terms of profitability, efficiency, and sustainability.
