Nakomeje kugira ikibazo cyo kubona amafaranga yanjye.
Translation Kinyarwanda → English
I still have an issue getting my money back.
1
Paano ko po mairereklamo ang negosyo na hindi nagbalik ng refund?
Translation Tagalog → English
How can I file a complaint against a business that hasn’t refunded me?
1
Whole-of-government
50+
Government agencies deployed on Proto’s multilingual chatbots with integrated complaints process automation
Centralised supervision
5,000+
Service providers supervised via webchat embedding, email monitoring, and API integration with helpdesks
Widespread consumer reach
1M+
Interactions with consumers automated each year across local languages and messaging channels
Shared Service Model
Protect your citizens
Government agencies can receive up to $300,000 in funding to deploy AI consumer protection technology. After sponsorship, cost is shared across deployed agencies. Watch the panel discussion with Proto, its partners, and the first national beneficiary of the shared service model.
Philippines
Meet BOB, the first central bank chatbot for consumer protection
The Central Bank of the Philippines faced scaling volumes of complaints, unresolved by financial service providers for months.
Solution
The Central Bank of the Philippines was the first financial regulator to deploy a complaints chatbot, eliminating a 6 month processing time and automating consumer interactions scaling over 100% each year. Consumers now have their complaints answered before 15 days by their bank, with the strength of the regulator intervening on their behalf.
See case study
Rwanda
Meet Intumwa, the leading financial complaints chatbot in Africa
The National Bank of Rwanda had to overcome a lack of consumer awareness about recourse options against their financial institutions.
Solution
The National Bank of Rwanda deployed this complaints chatbot with direct integration into consumer communication across 500+ financial service providers. Consumers can now access recourse directly through their bank, without needing to be aware of the regulatory framework. This access provides the central bank unparalleled supervision ability.
See case study
The future of AI citizen experience
Proto AICX is the communications platform for 50+ government agencies, with text and voice AI for local languages like Kinyarwanda and Tagalog.
Chatbots
One stop government service
Deploy integrated generative AI chatbots across government agencies to deliver rapid service during the citizen’s initial contact.
I’m Toby, the business registrar assistant.
How can I help you today?
One of your businesses, a payment company keeps overcharging me and won’t cancel the service.
I understand. The business registrar does not handle financial consumer cases. Let me refer you to Rita, the consumer protection commission assistant.
What is the business you wish to complain about?
It’s AlphaPay... I lost like 32000 so far
Greetings, it’s Rita.
Thanks for starting this complaint against AlphaPay for ₱32,000. Let me collect some more details.
Integrations
Every popular channel
Reach citizens on their most convenient apps.
Analytics
Misconduct monitoring
Build custom dashboard with demographic and sentiment analysis to monitor consumer protection and detect misconduct.
Engaged citizens
41,590
23%
Female consumers
10,034
38%
Overdue cases
204
18%
Tickets
Case resolution tracking
Auto referrals
Process cases with no manual input.
AI categorisation
Detect regulated products and entities.
Full visibility
Review chats between citizens and businesses.
Apply for funding
Register your country for government scaleup funding from Proto and its implementation partners.
Read the latest
5 best AI prompts for government citizen experience chatbots
Today, government organizations are leveraging AI-powered chatbots to make citizen support more seamless. Proto's deployments with various government agencies have reduced response times to seconds for citizen queries using carefully designed prompts.
See all resources
Case studies, leadership insights and latest Proto news and annoucements.