Generate your local patient experience
Deploy your chatbot
Claim your bot with a professional email
Chatbots
Auto-trained chatbots
Inbox
Reply to chats and tickets
Livechat
Manage chats
Tickets
Manage tickets
Customers
Manage customers
ProtoAI
Support local languages
Channels
Reach users everywhere
Analytics
Monitor AICX performance
Data Privacy
Personal info protection
Platform Management
Take control of the platform
The future of health service delivery
Proto AICX delivers delightful experiences for patients and healthcare providers at leading medical, insurance, and public institutions.
Chatbots
Letter of authorisation approval
Gather patient consent and care request data in structured conversation flows.
Chatbots
Doctor booking and confirmation
Reclaim hospital staff time with automated bookings and check-ins
Chatbots
Indoor hospital directions
Guide patients to their appointments to ensure on-time medical services.
Integrations
Patient chat everywhere
Take your healthcare to the next level with telehealth-style service and support.
Integrations
Connect to CRMs and payment apps
Proto AICX integrates with your business infrastructure.
Secure webhook with data encryption
Proto AICX does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto AICX content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.
268K
interactions handled monthly
The Medical City Clinic
We are elated to work with Proto to help give our patients a more efficient and convenient way to interact with us.
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Roberto Muñoz
CEO, The Medical City Clinic
See case study
2.6M
interactions handled annually
PhilCare
In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services.
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Alex Aquino
CTO, PhilCare
See case study
Secure your messaging
Give your audience peace of mind from the leaders in AICX data protection.
Protection standards
Certification
Our SOC2 (Types I & II) and ISO 27001 audited certifications are the highest industry standard for your data protection.
SOC 2 Type II
ISO 27001
Data residency
On-premise & hybrid hosting
Opt for bespoke hosting solutions that are setup up within two weeks.
Data access
IP allowlist
Limit Proto AICX access to offices and remote workers with authorized IP addresses.
Data privacy
Message encryption
All communications are SHA-256 encrypted at rest and in transit.
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Upload passport
Upload driver's license
Onboarding steps
Chatbots
Generate your AI experience
Customize and deploy knowledgable chatbots in moments.
Add URL
Enter a URL for chatbot training.
Add URL
Chatbots will learn from new content on this website.
https://
your-website-url.com
Users and teams
Invite your team members
Empower colleagues with custom teams, roles, and permissions.
Invite user
New user will receive an email invite.
Email
Select role
Select team(s)
Dedicated support
Let us do the rest
Maximize your Proto AICX solution with setup assistance and support.
Book personalised demo
Discover your organisation’s suitability for AI patient experience
Read the latest
See all resources
Case studies, leadership insights and latest Proto news and annoucements.