Kinyarwanda
Oshiwambo
Tagalog
Punjabi
Citizen Engagement
Support citizens with local AI agents
Deliver instant public service and monitored complaint resolution across local languages and districts.
Book demo
I'd like to file a complaint about my water bill, account WB-88213.
Check knowledge
Hi Amara, the Municipal Services agent can help with billing complaints.
Switch AI agent
I've logged your complaint against account WB-88213. Checking the last reading now.
Verify meter reading
Thanks for waiting, Amara – the reading was corrected and a revised bill of $18.40 will be sent by SMS.
Citizen trust depends on speed and inclusion
Explore features & pricing
Ensure last-mile accessibility
Expand citizen engagement with access to public services in messaging channels such as WhatsApp, Messenger, SMS, Telegram, LINE, and Webchat.
Messenger
DM
David Morales
17:59
David: I'm trying to apply a discount code, but it’s not working.
LINE
SW
Sophie Williams
02:11
Sophie: I followed the steps to cancel my subscription, but it’s still showing active.
Whatsapp
JT
Jessica Turner
15:48
Jessica: The instructions to reset my password aren’t working. I’ve tried multiple times, but I’m still locked out.
Webchat
AG
Andrew Grotzky
14:02
Andrew: I’m trying to update my billing information, but the system keeps giving me an error.
Inform policy with citizen feedback
Generate graphical analysis from citizen chats, tickets, and sentiment.
Engaged customers
4590
23%
Livechat resolution time
15min
38%
Agent transfer rate
26%
4%
Continuous AI agent training
Automate AI agent improvement with unlimited documents and webpages.
Upload File
Upload a file for agent training.
Add URL
Enter a URL for agent training.
Service across language barriers
Respond to escalated chats and tickets in the citizen's native language.
vi
Vietnamese
tl
Tagalog
rw
Kinyarwanda
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Yes, thanks. Here is an additional file with my earning proof.
Allow authorised representatives
Intake cases on behalf of family members who are uncomfortable engaging with government.
Auto-refer cases between agencies
Route cases between agencies with overlapping mandates to eliminate costly referral loops.
Update citizen proactively
Send advisories and case status updates to citizens to build trust.
Workflows already serving citizens
From first message to policy insight, these are the conversational flows behind citizen services today.
01File a complaintLogs a citizen complaint from any channel and opens a ticket automatically.IntakeGuide
02Hand off between agenciesSwitches a citizen to the agency actually responsible for their case.RoutingGuide
03Verify citizen identityConfirms who's asking before sharing case or benefit details.VerificationGuide
05Track sentiment for policyCorrelates chat and social sentiment into a single feedback signal.InsightGuide