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Citizen Engagement

Support citizens with local AI agents

Deliver instant public service and monitored complaint resolution across local languages and districts.

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Citizen trust depends on speed and inclusion

Massive growth in digital public infrastructure over the past decade left gaps support quality and grievance management. Meet the tech powering citizen interactions and redress in local languages.

Channels

Ensure last-mile accessibility

Expand citizen engagement with access to public services in messaging channels such as WhatsApp, Messenger, Viber, SMS, Telegram, LINE, and Webchat.

Messenger

David Morales

17:59

David: I'm trying to apply a discount code, but it’s not working.

Viber

Sophie Williams

02:11

Sophie: I followed the steps to cancel my subscription, but it’s still showing active.

Jessica Turner

15:48

Jessica: The instructions to reset my password aren’t working. I’ve tried multiple times, but I’m still locked out.

Webchat

Andrew Grotzky

14:02

Andrew: I’m trying to update my billing information, but the system keeps giving me an error.

Analytics

Inform policy with citizen feedback

Generate graphical analysis from citizen chats, tickets, and sentiment.

Engaged customers

4590

23%

Livechat resolution time

15min

38%

Agent transfer rate

26%

AI Agents

Continuous AI agent training

Automate AI agent improvement with unlimited documents and webpages.

Upload File

Upload a file for agent training.

Add URL

Enter a URL for agent training.

Inbox

Service across language barriers

Respond to escalated chats and tickets in the citizen's native language.

Vietnamese

Tagalog

Kinyarwanda

Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.

Translation

Vietnamese

English

Yes, thanks. Here is an additional file with my earning proof.

People

Allow authorised representatives

Intake cases on behalf of family members who are uncomfortable engaging with government.

Tickets

Auto-refer cases between agencies

Route cases between agencies with overlapping mandates to eliminate costly referral loops.

AI Agents

Update citizen proactively

Send advisories and case status updates to citizens to build trust.

Let's support your citizens

Explore features & pricing

Progress for your organisation

Proto is the AI localisation and security partner for emerging industry leaders.

Story

Healthcare

Patient Experience

52% inquiries automated

We now engage over 150,000 patients annually through AI, with 70% of enquiries handled without human intervention. Proto helped us build that as a permanent capability, not a pilot.

Dr. Artemio Salvador

Head of Operations, The Medical City

Story

Digital Finance

Customer Support

62% inquiries automated

With Proto we've increased our customer support capacity by 30% across our 12 million wallets. The AI agent instantly answers customers in their preferred language, freeing our staff to focus on more complex issues.

Eckie Gonzales

President and CEO, Universal Storefront Services Corporation

Story

Healthcare

Customer Support

5K members engaged monthly

Proto delivered noticeable results immediately after deployment, greatly reducing the number of routine concerns we handle by providing 24/7 responses. It can also be trained quickly with new data, making it a highly adaptable tool for our customer service operations.

Alex Aquino

CTO, PhilCare

Channels