Proto Resources
Discover the latest Proto news and annoucements.
Transforming customer experiences in the financial sector with AI: opportunities and challenges
AI stands as a transformative force in the financial sector, offering tools to optimise the customer journey and improve satisfaction.
What’s the ROI of customer service automation?
Investing in AI customer service can improve responses by 20%, enhance agent efficiency, and ultimately boost customer satisfaction and revenue.
How a hospital created the leading personal AI patient experience in the Philippines
The Medical City South Luzon hospital used Proto's AI technology to streamline patient appointment bookings and overcome language barriers.
DragonPass deploys Proto’s AICX platform to streamline employee assistance
DragonPass has deployed Proto’s AICX Platform to enhance employee training and assistance for CX agents supporting 30 million members globally.
How customer journeys map onto chatbot design
Crafting effective customer journeys with the right technology can enhance customer retention and advocacy, leading to significant competitive advantages.
A day in the life of a QA engineer at Proto
Vitaliy's passion for technology began at a young age, leading him to a fulfilling career in Quality Assurance, where he ensures smooth user experiences.
Proto adds contact centre capability to its AI customer experience platform
Generative AI can enhance customer service efficiency while the human touch remains essential for complex queries and sensitive situations. Here's how Proto's proAgents feature lets organisations achieve both.
Manila Express deploys Proto’s AICX Platform for remittances to the Philippines
Manila Express, a trusted remittance provider for 35 years, implemented Proto’s AI Customer Experience (AICX) solution to automate financial customer support for remittances from Canada to the Philippines.
EV charging network automates 64% of customer queries
ChargEV automated 64% of customer inquiries using Proto's AICX Platform, reducing agent intervention and enhancing support for electric vehicle users.
Estuary Solutions Partners with Proto to provide growth-focused digital transformation
Estuary Solutions partners with Proto to leverage AI technology to enhance customer experience and drive digital transformation across industries.
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