Release notes

What's new

V3

Microsoft OAuth Login

Securely sign in with your Microsoft account. This feature provides a convenient, secure login, ideal for teams using Microsoft products.

Search and filtering for customers, live chats, and tickets

The modules for customer, live chats, and tickets have been updated with search and filter functions. You are now able to sort by categories such as text, assignee, status, creation date, and more.

Custom email domains

Users can now authenticate their domain and change the email used for ticket communication. This feature improves communication, allowing messages to be directly sent from your authenticated domain to your customers. Additionally, you can set a static inbound email address from your own domain. Emails received at this address will automatically generate new tickets.

IP Allowlist

Create a list of approved IP address ranges that can access your workspace. This feature enhances security by allowing you to have more control over who can access your workspace.

Developer API

Our Developer API now allows developers to create and update tickets and customers. This provides greater flexibility and control over these key areas of your helpdesk, leading to improved efficiency and customer service.

Find the developer API documentation here.

Sub-company switcher

Easily switch between your sub-companies using the left-hand sidebar. This feature simplifies the management of multiple sub-companies, making it more convenient to monitor all your support tasks.

Create new workspaces

Users now have the ability to generate new workspaces once they've been taken off from their former ones.

Chatbot modules

Our new Chatbot module allows you to create and customize your very own AI-driven customer support chatbot. You can train your bot by importing URLs and uploading content. Plus, you have the option to add a personal touch to your chatbots with your choice of prompts and behaviors.

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V2

Display human UID on the right panel of the history page

Enable content search from right panel of the history page

New Integrations:

• Zendesk integration for Webchat
• WhatsApp integration

Bug fixes:

• Correct the Livechat time display on the left panel to reflect the user's timezone.