Release notes

We’ve had an extraordinary year delivering the V3 evolution of the Proto AICX platform with more features, functionality, and UI enhancements than ever before. We’re now back to a regular sprint cadence for the release of popular expansion requests from our growing customer base, and this update packs a punch.

What’s new

Six new channels and integrations

Users can now deploy their chatbots and develop integrations across six new channels: WhatsApp, Zendesk, Africa’s Talking, Line, Bitrix24, and Telegram.

Enhanced carousel experience

Users can now opt to add a carousel block as a bot action in Intents. This allows you to present user-friendly, swipe-able panels within supporting channels. Apply custom images to each slide and even turn them into links.

Exporting conversations based on attributes

Conversations can now be exported directly from the platform. You can choose the attributes of the conversation that are most relevant to you and export them in .csv format.

Improved custom Inbox views

The custom inbox views feature allows users to filter conversations by various attributes such as app, assignee status, conversation type, tags, and custom fields–enabling a more tailored inbox experience. This feature respects your custom agent permissions and can be accessed quickly through pinned views, offering a powerful and dynamic way to manage incoming conversations.

Updated banning system

The updated banning system now provides a consistent hard stop for banned users across all channels, including ones like WhatsApp where direct control was previously limited at their API level. Additionally, it allows for customisable ban durations and language filters, enhancing flexibility and control when managing user access.

Enhanced search functionality with custom fields

The search functionality has been improved to allow users to search directly for values in custom fields across live chats, tickets, and conversations, including those fields assigned to customers, enhancing the ability to locate specific information efficiently.

Custom intent naming capabilities added

Enhancements to the chatbot platform now allow bot actions and second-level intents to be renamed, making it easier to navigate and manage large bots by providing more identifiable and accessible labelling instead of relying solely on ID numbers.

Updated dashboard

The updated dashboard now offers new analytics features for both users and teams, including the ability to segment data by the selected user or team, and comparing month-to-month performance. While these updates provide fresh and dynamic insights, optimisation efforts are underway to reduce load times for users with high data volumes, ensuring efficient access to these hyper-rich analytics.