Release notes
July 2024
What's new
Multiple email domain senders
Users can now create multiple email senders across their authenticated domains. These senders can be used to set the name and address for emails sent and received by the platform.
Platform chatbot
The platform chatbot, your personal assistant, facilitates onboarding and navigation. It provides instant answers to any product-related questions you ask.
Usage & Billing page
The Usage & Billing page, integrated with Stripe, enables users to manage their payment information, view and manage invoices, and upgrade their plans.
proGPT Max translation
proGPT Max Translation enables agents to understand and translate incoming and outgoing messages in over 37 languages. Translations can be previewed directly in the inbox before sending.
Chatbot Module
Proto's new chatbot builder allows you to automate complex customer interactions. It supports a block-based intent builder and the configuration of LLMs. You can also import your existing V2 bot into the new chatbot module.
proData white-labelling
Enables color and logo customization for a white-labelled brand experience
Webchat
Proto's webchat experience has been updated with a modern look-and-feel. It now includes enhanced customization options for colors, branding, and behaviors.
Custom fields
You can now view and edit custom fields for Customers, Livechats, and Tickets directly from the selected entity’s sidebar.
Documents upload as a chatbot training source
Train your chatbots with company information by uploading documents. We support CSV, JSON, and PDF formats.
Chat assignment options
Company admins can now distribute new interactions to agents using a variety of chat assignment options. These include Voluntary, Random, Balanced, and Round Robin.
Send & receive attachments
Agents and customers can now exchange various attachments, including images, videos, and documents.
Custom Inbox views for email
Company admins can now create custom Inbox views. These views allow for the filtering of chats by various attributes, such as ticket email, enhancing organization.
Default to private for other agents chats
When agents view a chat assigned to another agent, the text area now defaults to Note.
Change company switcher
If you're a member of multiple companies, you can now easily switch between them. Just use the Change Company button in the bottom-left menu to view all the companies you're a part of.
Assignment to teams
Livechats and tickets can now be assigned to both teams and agents.
Magic link login
Users can now sign up and log in to the platform without Google or Microsoft, using magic links sent via email for authentication.