Release notes

CSAT analytics redesign

CSAT reporting has been redesigned to make it easier to track satisfaction outcomes and spot trends across conversations.

Kinyarwanda and Oshiwambo voice support

VoiceAI now supports Kinyarwanda and Oshiwambo text to speech, enabling more natural voice experiences in these languages.

AI agent switching on WhatsApp and Messenger

AI agent switching is now supported on WhatsApp and Messenger, making it easier to route conversations to the right AI agent while keeping the experience consistent.

Other improvements

• Ticket exports now support role based views.
• Livechat conversations can now be exported into a sheet for audits and reporting.
• Improved user country detection.
• Added a search field and alphabetical sorting on the Teams settings page.
• Strengthened protections around analytics APIs.

Bug fixes

• Fixes across ticket translation and messaging APIs.
• Fixes across live reporting pagination and table loading.
• Fixes across webchat preview consistency.
• Fixes across voice message UI behaviour on smaller screens.
• Fixes across date picker states, modal behaviour, and small screen responsiveness.
• Fixes addressing account consistency issues.