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NamePublishing dateStatusTypeTopicRegionIndustry
Namibia's regulators map the next phase of the AI Shared Service2026-09-15PublishedNewsClientsAfricaGovernment
Proto named finalist in the C:\>DIR Global 'Agentic Regulator' Hackathon2026-09-14PublishedNewsCompanyAfrica
Redress and fund recovery in digital public infrastructure2026-09-10PublishedWhitepaperProductGovernment
National Bank of Rwanda and Proto expand AI agents for consumer protection2026-09-08PublishedNewsClientsAfricaGovernment
Introducing Mediation: AI-assisted dispute resolution2026-09-03PublishedNewsProduct
Ongiini: Proto voice AI agents now speak Oshiwambo2026-08-28PublishedVideoProductAfrica
Dynamic response matching: understanding what users mean, not just what they type2026-08-27ArticleProduct
How Proto's AI workflows work: structured automation meets intelligent conversation2026-08-27PublishedArticleProduct
How we enable regulators to manage complaints across hundreds of institutions2026-08-20PublishedNewsProductGlobal
Introducing Voice API2026-08-20PublishedVideoProduct
Meet Perception: social monitoring module2026-08-13PublishedVideoProduct
Proto combines social media monitoring and AI agents for government and business2026-08-13PublishedArticleGlobal
Insight Advisor: AI agents for policy making2026-08-05PublishedArticleProductGlobal
Meet Insight Advisor: secure AI agent for your institution data2026-08-05PublishedVideoProduct
Workflow co-pilot, priority chat assignment, and Voice API billing – July 20262026-08-05PublishedNewsProduct
NLP and LLMs in customer-facing AI for low-resource languages2026-07-31PublishedArticleProductGlobal
Introducing Voice API: local language text-to-speech and speech recognition2026-07-30PublishedNewsProduct
Proto combines social media monitoring and AI agents for government2026-07-29NewsProductGlobal
Proto and Xymbolic partner to bring AI agent workflows to Central and North Luzon2026-07-23PublishedNewsResellersAsia
Patient experience in action2026-07-22PublishedVideoProduct
Proto and MCS Security Solutions partner to expand AI agent reach in Southern Africa2026-07-15PublishedNewsResellersAfrica
Meet whitelabelling: your brand, Proto's AI2026-07-10PublishedVideoProduct
Why now is the time to give instant payment systems a trust layer2026-07-08PublishedArticleAfricaPayments
Inbox copilot, mediation mode, and CC on Inbox messages – June 20262026-07-06PublishedNewsProduct
Proto and InventLabs partner to accelerate AI agent deployment in the Philippines2026-07-02PublishedNewsPartnersAsia
How GiveDirectly is using Proto to bring AI to rural Rwanda – in Kinyarwanda2026-06-26PublishedNewsClientsAfrica
Trusted AI for the Philippines2026-06-18PublishedVideoProductAsia
Bangko Sentral ng Pilipinas: a consumer protection success story2026-06-05PublishedVideoClientsAsia
Full-screen webchat, AI agent redesign, and Inbox activity log – May 20262026-06-04PublishedNewsProduct
Proto and ePLDT partner to expand AI agent reach across the Philippines2026-05-28NewsResellersAsia
GICF and Proto deliver AI-augmented contact centres for Filipino customers2026-05-27PublishedNewsResellersAsia
Where Proto is taking financial complaint management next2026-05-25PublishedArticleProductGlobalGovernment
Patient experience as revenue driver2026-05-20PublishedArticleHealthcare
Proto and Apex Business Solutions partner to expand AI agent deployment in Namibia2026-05-13PublishedNewsResellersAfrica
Workflow versioning and database connectivity for AI agents - April 20262026-05-07PublishedNewsProduct
Proto at the Namibia International Cybersecurity Conference2026-04-29PublishedNewsCompanyAfrica
Medfam hospital network deploys Proto AI patient experience agents2026-04-22PublishedNewsClientsAfricaHealthcare
Extended AI agent capabilities with new workflow actions - March 20262026-04-09PublishedNewsProduct
Transitioning to sovereign and sustainable AI in Namibia2026-03-09PublishedNewsClientsAfrica
Local language API and voice improvements - February 20262026-03-06PublishedNewsProduct
Muraho! Proto voice AI agents now speak Kinyarwanda2026-03-06PublishedVideoProductAfrica
5 best AI prompts for insurance customer experience agents2026-03-05ArticleAI and CX (depr)Payments
5 best AI prompts for financial customer experience chatbots2026-03-04ArticleAI and CX (depr)Payments
Conversational AI in healthcare: how AI agents are transforming patient experience2026-02-26PublishedArticleClientsHealthcare
Muraho! Proto voice AI agents now speak Kinyarwanda2026-02-19PublishedNewsProductAfrica
Proto and Tazama partner to combine scam detection and reporting2026-02-17PublishedNewsPartnersPayments
AI analysis and improved visibility controls - January 20262026-02-06PublishedNewsProduct
Ongiini? Proto voice AI agents now speak Oshiwambo2026-02-03PublishedNewsProductAfrica
CSAT analytics and extended local language support – December 20252026-01-09PublishedNewsProduct
Cybercrime Investigation and Coordinating Centre of the Philippines deploys Proto AI agent for rapid scam reporting2025-12-18ArchivedNewsClientsAsiaGovernment
Proto delivers voice AI for underserved languages with Canada's ScaleAI funding2025-12-16PublishedNewsCompany
Namibia launches AI agents for citizen support and complaint resolution2025-12-15PublishedNewsClientsAfricaGovernment
Proto and Gogolook partner for AI agents at anti-scam centres2025-12-09ArchivedNewsPartnersAsia
Real-time insight and conversation language control – November 20252025-12-05PublishedNewsProduct
Bank of Mozambique deploys Proto’s AI agent to improve financial education and consumer protection2025-12-02PublishedNewsClientsAfricaGovernment
Rwanda’s government and Proto partner to deploy integrated AI citizen support agents2025-11-18PublishedNewsClientsAfricaGovernment
Proto and FNA win the G20 TechSprint’s cybercrime and fraud solution award2025-11-12PublishedNewsCompanyGlobal
Product improvements to support growing deployments – October 20252025-11-07PublishedNewsProduct
The Medical City expands Proto’s AI patient experience across hospital network2025-11-03NewsClientsAsiaHealthcare
Refining quality, security, and usability – September 20252025-10-10PublishedNewsProduct
AI assistants – Proto and Flex partner to advance financial inclusion in Tanzania2025-10-09PublishedNewsResellersAfrica
FNA and Proto shortlisted for G20 TechSprint with breakthrough anti-scam centre2025-09-23PublishedNewsCompanyAsia
Proto contributes to future of regulatory compliance technology at BIS Innovation Summit 20252025-09-16PublishedNewsAI and CX (depr)Global
PhilPlans enhances customer experience with Proto deployment2025-09-11PublishedNewsClientsAsiaPayments
Major updates across voice, inbox, and reporting – August 20252025-09-05PublishedNewsProduct
TMC South Luzon deploys AI customer experience platform for patient engagement2025-08-27PublishedNewsClientsAsiaHealthcare
Proto powers new digital support platform for iPak-Treasure-Island in Visayas and Mindanao2025-08-26PublishedNewsOther
Healthway deploys Proto to improve the Filipino patient experience2025-08-08PublishedNewsClientsAsiaHealthcare
New tools to manage and test AI assistants – July 20252025-08-01PublishedNewsProduct
Financial sector leaders in Rwanda unite to reimagine trust and accessibility through AI2025-07-28PublishedNewsCompanyAfricaPayments
eTap and Proto launch kiosk-to-AI assistant solution for Filipino financial institutions2025-07-23ArchivedNewsResellersAsiaPayments
Scam resolution solution by FNA and Proto shared at Global Payments Week2025-07-14PublishedNewsPartnersGlobalGovernment
Dragonpass deploys all-in-one travel app with automated customer support2025-07-08ArchivedNewsClientsGlobalOther
Faster experiences and expanded capabilities – June 20252025-07-04PublishedNewsProduct
Proto to speak on AI fraud tracing at World Bank Global Payments Week2025-07-03PublishedNewsCompanyGlobal
Namibia's citizens to receive AI assistance and complaints resolution2025-06-11PublishedNewsClientsAfricaGovernment
Improving conversations and operational insight – May 20252025-06-09PublishedNewsProduct
FNA and Proto to arm countries with end-to-end fraud recovery2025-05-29PublishedNewsPartnersPayments
How AI supports customer service, risk management, and forecasting in finance2025-05-26PublishedArticleAI and CX (depr)Payments
Mactan Cebu International Airport deploys Proto’s AI passenger assistant2025-05-26PublishedNewsClientsAsiaOther
Mabuhay! Proto voice AI agents now speak Tagalog2025-05-15PublishedNewsProductAsia
Workshop: Reimagining Customer Experience in Indonesia2025-05-13ArchivedNewsCompanyAsia
Let’s talk local: Proto releases voice AI for underserved languages2025-05-12PublishedNewsProductGlobal
Platform enhancements for scale and control – April 20252025-05-10PublishedNewsProduct
AI in healthcare: How AI agents improve patient communication & service delivery2025-05-09ArchivedArticleAI and CX (depr)Healthcare
Telkha partners with Proto to power multilingual AI for telecoms and infrastructure services2025-05-05ArchivedNewsResellersAsia
Insurance Commission of the Philippines joins AI consumer protection deployment for whole-of-government2025-04-21NewsClientsAsiaGovernment
eTap deploys Proto AI assistant across the largest payment kiosk network in the Philippines2025-04-11ArchivedNewsClientsAsiaPayments
Smarter automation and workflow upgrades – March 20252025-04-07PublishedNewsProduct
A day in the life of a Heads of Operations2025-03-26ArchivedArticle
Proto contributes to the Digital Governance Revolution at GOVX.0 Manila 20252025-03-25PublishedNewsCompanyAsiaGovernment
Proto sponsors AI Connect Hackathon 2.0 with Irembo in Rwanda2025-03-24PublishedNewsCompanyAfrica
World Consumer Rights Day: Proto in the Philippines2025-03-15PublishedArticleAsiaGovernment
Detecting scams: Proto and Winnow connect complaints and social media posts2025-03-13ArchivedNewsResellers
Strengthening reliability and performance – February 20252025-03-07PublishedNewsProduct
Picture this: Proto’s AI assistants use image recognition to solve customer problems2025-03-06PublishedNewsProduct
Ask the way: Living Map partners with Proto for AI navigation2025-02-18PublishedNewsResellers
CFPB Shutdown: Ensuring consumer protection with AI2025-02-13PublishedArticleAI and CX (depr)
Product highlights and early-year improvements – January 20252025-02-07ArchivedNewsProduct
Proto to deliver AI consumer protection for 30+ government agencies in the Philippines2025-01-22ArchivedNewsClientsAsiaGovernment
Enhancing patient interactions: The role of AI-powered chatbots in healthcare CX2025-01-15ArchivedArticleAI and CX (depr)Healthcare
A new era for CX, TÜV NORD Indonesia partners with Proto to harness AI power2025-01-08ArchivedNewsResellersAsia
Proto partners with Voices to develop voice AI for underserved languages2024-12-12PublishedNewsResellers
Proto CEO Curtis Matlock to chair SupTech Industry Group2024-12-03ArchivedNewsCompany
Transforming customer experiences in the financial sector with AI: opportunities and challenges2024-11-07ArchivedArticleAI and CX (depr)Payments
What’s the ROI of customer service automation?2024-10-25ArchivedArticleAI and CX (depr)
How a hospital created the leading personal AI patient experience in the Philippines2024-10-17PublishedArticleClientsAsiaHealthcare
DragonPass deploys Proto’s platform to streamline employee assistance2024-10-14ArchivedNewsClientsOther
Product release: September 20242024-09-30PublishedNewsProduct
How customer journeys map onto chatbot design2024-09-06PublishedArticleAI and CX (depr)
A day in the life of a QA engineer at Proto2024-09-04ArchivedArticleCompany
Proto adds contact centre capability to its AI customer experience platform2024-08-21ArchivedArticleProduct
Manila Express deploys Proto AI agent for remittances to the Philippines2024-08-06PublishedNewsClientsAsiaPayments
Estuary Solutions Partners with Proto to provide growth-focused digital transformation2024-07-31ArchivedNewsResellers
Nocola IoT Solutions partners with Proto for AI-enabled customer support2024-07-26ArchivedNewsResellers
Proto announces new AI solution for the transport and logistics sector2024-07-22ArchivedArticleAI and CX (depr)Other
Daily Tribune reports on Canada’s tech footprint in the Philippines2024-07-15NewsCompany
A day in the life of Proto's Head of Engineering2024-07-11ArchivedArticleCompany
Proto celebrates 75 years of Canada in the Philippines2024-07-05PublishedNewsCompanyAsia
How to convert your customer support chatbot into an employee assistant2024-07-03ArchivedArticleAI and CX (depr)
5 best AI prompts for transport customer experience chatbots2024-06-20ArchivedArticleAI and CX (depr)Other
How generative AI chatbots can help your healthcare admin staff2024-06-06ArticleAI and CX (depr)Healthcare
Confabia and Proto upgrade partnership in the Philippines2024-05-16NewsResellersAsia
MappedIn partners with Proto for chatbot-based wayfinding2024-05-08ArchivedNewsPartners
Intelligible Solutions partners with Proto for digital transformation in government and enterprise sectors2024-05-02ArchivedNewsResellers
A day in the life of a CTO at Proto2024-04-29ArchivedArticle
5 best AI prompts for government citizen experience chatbots2024-04-24ArchivedArticleAI and CX (depr)Government
Eclectics and Proto partner to drive AI-based financial inclusion in Africa2024-04-23PublishedNewsResellersAfrica
Proto raises $5.6M Series A for emerging market expansion2024-04-22PublishedNewsCompany
Proto and Gates Foundation to scale AI consumer protection in Africa and Asia2024-04-16ArchivedNewsPartners
Meet Proto's new generative AI platform for multilingual customer experience2024-04-08ArchivedArticleProduct
DTI launches Proto’s new platform to streamline business name registration2024-04-05ArchivedNewsClientsAsiaGovernment
Clear Basics Limited partners with Proto to enhance customer experience automation in Uganda2024-03-21ArchivedNewsResellersAfrica
Proto's AI agent for the Central Bank of the Philippines leads in Filipino financial consumer protection2024-02-13ArticleClientsAsiaGovernment
Workshop recap: Enabling the Internet Transactions Act of the Philippines across 15+ government agencies2024-01-25ArchivedNewsResellersAsiaGovernment
BEXCS Logistics enhances customer experience with Proto AICX2024-01-19ArchivedNewsOther
National Bank of Rwanda wins the AFI Financial Inclusion Innovation Award2023-10-09PublishedNewsPayments
Empowering regulators from the Philippines to Rwanda with AI consumer protection2023-08-22PublishedArticleAI and CX (depr)GlobalGovernment
University of Cambridge SupTech Lab selects Proto for AI consumer protection in Ghana and Indonesia2023-07-26ArchivedNewsResellersGovernment
Proto’s AICX platform enhances Bitflex’s crypto trading customer education, security and support2023-07-11ArchivedNewsPayments
Hidtrea and Proto partner to enhance CX automation in over 100 local languages2023-05-30ArchivedNews
Democratisation of AI: risks and opportunities2023-04-27ArticleAI and CX (depr)
Confabia and Proto partner to deploy AI Customer Experience solutions across global contact centres2023-04-19NewsResellersGlobal
Universal Storefront Services Corporation deploys Proto CX automation platform in partnership with Confabia2023-04-12PublishedNewsClientsAsiaPayments
Sparkle deploys Proto’s AI Customer Experience solution across Nigeria2023-04-05NewsClientsAfricaPayments
The Securities and Exchange Commission deploys Proto CX automation across the Philippines2023-04-05PublishedNewsClientsAsiaGovernment
CX automation is key for Asia’s rural banks2023-03-29ArticleAI and CX (depr)AsiaPayments
AI for digital education: 3 core strategies2023-03-23ArticleAI and CX (depr)
How pharma companies can use AI to adapt to new markets2023-03-13ArticleHealthcare
AI vs. human customer service agents: will humans be automated out of work?2023-03-09ArticleAI and CX (depr)
How conversational AI powers e-government: Proto in the Philippines2023-02-27ArticleGovernment
Bard, ChatGPT race: whose data drives today’s AI?2023-02-16ArticleAI and CX (depr)
Bank of Zambia deploys financial consumer protection solution2023-02-15NewsClientsAfricaGovernment
Staying competitive in Asia’s digital banking landscape2023-02-02ArticleAI and CX (depr)AsiaPayments
5 customer support wins for African microfinance2023-01-25ArticleAI and CX (depr)AfricaPayments
Proto named a top conversational AI company to watch in 20232023-01-16ArticleCompany
What does ChatGPT mean for AI customer experience2023-01-10ArticleAI and CX (depr)
Infivex and Proto partner to scale multilingual AI chatbot solutions across emerging markets2022-12-15ArchivedNews
First National Bank Zambia deploys Proto’s AI customer experience solution2022-12-14ArchivedNewsPayments
Department of Trade and Industry of the Philippines deploys Proto citizen support chatbot2022-12-14ArchivedNewsGovernment
Proto joins the University of Cambridge SupTech Lab’s Marketplace of leading regulatory technology2022-12-08ArchivedNewsResellersGovernment
Canadian AI firm Proto invests $1M in Taiwan for voice technology in low-resourced languages2022-12-06NewsCompanyAsia
Optique Optometrists clinics deploy Proto’s chatbot to serve patients across South Africa2022-11-30ArchivedNewsHealthcare
How Proto helps the Philippine government deliver No Wrong Door service to citizens2022-11-30ArchivedArticleClientsAsiaGovernment
How are crypto & FX businesses using Proto CX automation to improve customer trust2022-11-26ArchivedArticlePayments
JLMB Tech Ventures and Proto partner to scale CX automation across the Philippines2022-11-10ArchivedNews
Proto receives $1.45M from FedDev Ontario2022-10-25PublishedNewsCompany
Proto’s AI chat banking in local languages now available on Temenos Exchange2022-09-22ArchivedNews
PhilCare deploys Proto’s AICX solution to improve quality patient experience2022-09-01ArchivedNewsHealthcare
Proto partners with Eclectics to provide conversational AI to Africa’s financial institutions2022-08-30ArchivedNews
Canadian AI firm Proto invests $1M in Rwanda for Africa expansion2022-08-23ArchivedNews
Proto and Pindo partner to improve access to AI customer experiences in Africa2022-08-16ArchivedNews
The Medical City Clinic deploys Proto AICX solution across 50 clinics in the Philippines2022-08-03ArchivedNewsClientsAsiaHealthcare
Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology2022-04-26ArchivedNewsClientsAfricaGovernment
Proto solutions featured on AFI Complaints Toolkit2022-04-05ArchivedArticleGovernment
Proto’s chatbot for the Central Bank of Philippines featured on AFI publication2022-04-04ArchivedArticleGovernment
GoodTech deploys Philippines chat banking with Proto’s AICX technology2021-11-29ArchivedNewsPayments
Central Bank of Liberia deploys AICX solution to expand access to financial consumer protection2021-11-08ArchivedNewsGovernment
Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion2021-10-27PublishedNewsCompany
Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants2021-10-20ArchivedNews
Proto raises $1.8M seed round for emerging market expansion2021-08-11PublishedNewsCompany
Financial consumer protection law pushed as complaints hit 12,0002021-08-04ArchivedNewsGovernment
Africa’s Talking and Proto partner to enable conversational financial services across Africa’s SMS networks2021-07-27PublishedNews
PaySwitch and Proto partner to provide conversational payment processing to Africa’s commercial banks2021-05-19ArchivedNews
African Development Bank and Proto to automate financial consumer protection in Ghana, Rwanda, and Zambia2021-03-24ArchivedNewsGovernment
Proto to deploy multilingual chatbot for Ayurvedic medicare in India2021-03-22ArchivedNewsHealthcare
"I got my credit card refund six days after I filed a complaint with BSP"2021-02-09PublishedArticleGovernment
MindwayAI and Proto partner up to localise responsible gaming2021-02-03ArchivedNews
In 2021, AI customer experience is about inclusion2021-01-06ArchivedArticle
ASEAN Post on Proto's AI Customer Experience2020-07-09ArchivedArticleCompany
COVID-19 education chatbot launched for Nigeria’s Federal Capital Territory2020-06-03ArchivedNewsGovernment
Proto provides free COVID-19 awareness chatbots to Global South healthcare services2020-04-27ArchivedNewsHealthcare
Proto partners with BFA Global for financial complaints automation solution at Africa's central banks2020-03-31ArchivedNews
Africa’s central banks to deploy Proto's financial complaints automation for over 300M potential consumers2019-09-25ArchivedArticleGovernment
Proto partners with AIMS to empower Africa’s brightest machine learning graduates2019-09-14ArchivedNews
Proto takes finalist position at AFI Global Policy Forum fintech showcase2019-09-12PublishedNewsCompany
Proto wins the 2019 Innovation Launchpad at iGaming Asia Congress2019-04-12NewsCompany
Proto named a finalist for Accion's Trust by Design awardPublishedNewsCompanyGlobal